FAQ
Where do you ship from?
We collaborate with trusted suppliers and fulfillment centers located around the globe to ensure your order reaches you quickly and reliably. By working with the best in the industry, we keep costs down while delivering top-quality service right to your doorstep.
How long does the handling process take?
We work fast to get your order ready for shipping! Most orders are processed and sent out within 1-3 business days. During peak seasons, like holidays or sales, we increase our team size to ensure everything stays on track. You'll get a shipping confirmation as soon as your package is on its way!
Is the shipping free?
Yes! We're happy to offer FREE shipping on all gift cards and orders over $49. For orders under $49, we offer a flat-rate shipping fee of just $4.99. There are no surprises at checkout—just affordable, clear pricing!
How do I track my order?
Tracking your order is super simple! Just click on 'Track Your Package', enter your order number and email, and you'll see the latest updates. If you notice that the status hasn't been updated after 48 hours, no worries—it's common for tracking systems to lag a bit. If you need help, reach out to us, and we'll track it down for you!
Why is my order being shipped in different packages?
To ensure the fastest delivery possible, we may ship items from different fulfillment centers. This means you could receive your order in multiple packages—but don't worry, all of your items are on the way! Your confirmation email will include details about any separate shipments.
How do I know my payment is processed securely?
Your security is our top priority. We use cutting-edge encryption technology to ensure your payment details are 100% safe. Whether you're paying with a credit card, Apple Pay, or Google Pay, you can shop with total peace of mind knowing your personal information is always protected.
Will I see extra charges at checkout?
Not a chance! We believe in complete transparency. All shipping fees, taxes, and any other charges will be clearly shown at checkout—what you see is exactly what you pay. No surprises, no hidden fees, just simple, straightforward pricing.
What currency are your prices listed in?
All of our prices are listed in USD (U.S. Dollars), making it easy for our U.S. customers to shop with confidence. No need to worry about exchange rates—what you see is what you get, with no added conversion fees.
What payment methods do you accept?
We've made it super easy for you to pay in the way that's most convenient for you! We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover), as well as Apple Pay and Google Pay. Fast, secure, and easy—choose the option that works best for you and check out in seconds!
How can I return an item if I'm not completely satisfied?
We want you to love your purchase, but if something isn't quite right, returning an item is hassle-free. Simply send it back to us, and once we receive it at our warehouse, we'll quickly send you a confirmation email and let you know the status of your refund. If everything checks out, we'll process your refund immediately, so you can enjoy peace of mind.
How do I know if my refund is approved?
Once your return is processed at our warehouse, you'll receive an email confirmation. If your refund is approved, it will be automatically applied to your payment method. The process is smooth, simple, and fast, so you can get back to shopping stress-free!
How long will it take for my refund to show up in my account?
After your return is processed, your refund will be credited to your original payment method within the designated time frame. While most refunds are quick, it may take a few days for your bank or payment provider to reflect it. If it's taking longer than expected, feel free to reach out, and we'll ensure everything is handled.